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Contact us
If you have questions about our products or your orders, please click on submit a ticket button below, and we’ll get back to you within 24 business hours.
Our ultimate goal?
We're here to infuse meanings into your gift-giving, and provide you with the most exceptional shopping experience through complete set of tools to create any kind of personalization. From straightforward designs, to complex ones with conditional logic, price decrease and bundles, the only limit is your imagination.
warehouse
And here's the inside scoop: our workshop is in sunny Tampa, Florida, and San Francisco, California, where we handcraft each piece exclusively for you and your cherished ones.
Processing, Packaging, Shipping
After your order is placed with us, our team in the warehouse begins the fulfillment process where your orders are picked from our inventory, checked, packaged and labelled before moving to our shipping wing.
Estimated Delivery
We ship all orders from our Tampa, FL (USA factory). Due to Covid-19, some international packages may be delayed due to routing or customs delays.
🇺🇸 USA -Within 2-5business days
🇨🇦 Canada -Within 4-10 business days
🇪🇺 Western Europe -Within 5-15 business days
🇦🇺 Australia/NZ -Within 5-15 business days
🌍 Rest of the World -Within 5-20business days
PLEASE feel free to reach out. Ask questions and share your ideas, as we look forward to hearing from you!
Tracking FAQ
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Orders are automatically processed within 2 hoursfrom time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes. Order modification/cancellation requests after 2 hours from time of order confirmation may not be accommodated.
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Once an order is placed, you'll receive an email notification confirming we've received it. We will process your order 2 hours after successful payment. Order processing usually takes 5-7 business days. Once shipped, you will receive email notifications for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
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All standard shipments are usually delivered within 7-15 business days from the ship date.